Have you ever noticed that some people speak smoothly and eloquently in any situation? These people seem to know exactly what words to use before they even speak. Their thoughts are organised, their language is precise and their message is clear. They answer questions smoothly, never getting flustered, and they seem to speak, even to senior management, as equals.
In my 20 years of teaching communication skills in Asia, I've found that many people believe they need perfect English, a great accent and fancy vocabulary to be a great communicator. This is really not so.
On the contrary, by mastering just a few key skills, you can increase both your confidence and your effectiveness in expressing yourself. In this completely practical workshop, we will target the most common challenges of spoken communication.
With lots of lively group activities, you will come away with more confidence feeling great about your ability to express yourself - and excited about putting it into practice.
Workshop Objectives
- Learn some great formulas to make a positive impression.
- Be more likeable and memorable.
- Organise your thoughts quickly and calmly before speaking.
- Answer any question with total confidence.
- Explain difficult topics clearly and concisely.
- Learn how to say 'no' - and get to 'yes'.
- Handle sensitive conversations diplomatically.
- Make others feel comfortable discussing anything with you.
- Manage emotional conversations without emotion.
- Make your boss see you as a trusted advisor.
Workshop Highlights
How to make a great first and last impression
- and why you must!
- Winning people over in 30 seconds
- Clicking with strangers
- Leaving a great memory
- Communication tricks of master connectors
How to express yourself like an expert
- The art of explaining complex matters
- Calm, confident, clear and concise: choosing the right words without stress
- What to say - and what not to say
- Gestures - the visual aid of powerful communicators
How to speak up - even in difficult situations
- Creating the right conditions to discuss anything
- How to say 'no' without feeling bad
- Useful strategies for raising opposing ideas
- Turning negative feelings into positive feelings
How to answer questions with confidence
- Identifying what they really want to know
- Thinking and organising your answer on the spot
- Formulas and strategies for different types of questions
- Handling emotional conversations without emotions
Testimonials
“Thank you for the workshop that you conducted this week. I had my weekly meeting yesterday morning and it was truly amazing. I applied the "Think them" and "Listen" techniques and saw the difference. It just gave me the confidence. The workshop meant so much to me.”
Selin Fernandez
Executive Secretary, Oncology, Johns Hopkins, Singapore
“I want to share with you my joy and excitement after attending your training today on 'Speaking with Confidence'. I have gained so much am confident that this training will help me manage future situations better. I can't wait to go back to office next Monday and practise what I have learnt today and see if others see an improvement in me.”
Catherine Thia
Regional Manager, Pan Asia Logistics, Singapore Pte Ltd
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Check out Marianna’s winning humorous speech – it’s gone viral on YouTube!
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About Marianna Pascal
Marianna began her career as an actor. For a span of 15 years, she performed on stage and television across her native Canada. That’s where she grew to love language and the power of words. She has lived in Asia for almost 20 years, and has enjoyed training corporate staff and university students in Malaysia, Singapore, Canada, United States, and Australia. She has also written corporate video presentations for over 50 companies on two continents.
As STTS Senior Trainer, Marianna designs and delivers many dynamic workshops on all aspects of communication skills, including business presentations, report writing, business grammar, telephone excellence, speaking and influencing skills. She is passionate about helping people to communicate clearly and confidently to colleagues, clients and bosses to enhance their success. Her workshops are well-known for her humorous approach, real-world stories, case studies, and tremendously fun, hands-on method of learning.
Marianna is the Official Communications Trainer for Miss Malaysia World. Other clients include Petronas, Murphy Oil, Toshiba, Intel, Iskandar, IYF Dallas, Texas, Pilot Pen, Toyota, Unilever, DNVGL Oil and Gas, Kiswel, Kerry Ingredients, Siegwerk and many more.
The winner of two Toastmasters district-level public speaking championships, Marianna's humorous speech "Local English or Standard English" has been seen by over a million people worldwide.
Marianna is also the best-selling author of a four-book series titled English Fast & Easy, which teaches English for the workplace. Her most recent book was #2 on Borders' Best-Selling List for non-fiction, and the series has sold nearly 100,000 copies in Malaysia and Singapore alone.
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