STTS Online Store Trading Terms & Conditions for Products
These are the terms on which the STTS Pte Ltd (‘STTS’) sells its products online.
They do not affect your statutory rights. They are designed to set out clearly the STTS's responsibilities and your rights. In order to purchase products online, you must sign up as a registered user. If you have not signed up as a registered user please click here or you will be required to register as a registered user when checking out.
Payment information and security
The store is hosted on Singapore Server and and utilises a SSL certificate and thereby offers you the highest level of encryption or security possible. This means you can be rest assured that communications between your browser and this site’s web servers are private and secure. To verify that the page is secured, please click on the Padlock icon next to the address bar in your browser window.
This Website uses Paypal(a Payment Service Provider) to process payments. This provides a secure link between our site and the bank to ensure that your card details are kept secure.
1. In these terms and conditions (hereinafter collectively referred to as ‘Conditions’):
1.1 ‘Contract’ means any contracts made between the STTS and you for the sale and purchase of Products from its Website.
1.2 ‘Order’ means the Products which you have selected to purchase in your online basket.
1.3 ‘Parties’ mean the STTS and you.
1.4 ‘Products’ mean any product, article and/or item which the STTS sells on its Website. For the avoidance of doubt, this does not include any services e.g. courses or membership subscription.
1.5 ‘Website’ means www.STTS.com or variations to the name of the aforesaid domain name.
1.6 In these Conditions, references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.
1.7 In these Conditions, references to the masculine include the feminine and the neuter and to the singular include the plural and vice versa as the context admits or requires.
1.8 In these Conditions headings will not affect the construction of these Conditions.
1.9 You agree that e-mail can be used as a long-distance means of communication.
2. TERMS OF ACCEPTANCE
2.1 A Contract is formed between you and the STTS when (and not before) the STTS notifies you by e-mail and/or electronically that your Order has been accepted. Your Order will not be accepted until the STTS receives authorisation of your credit card payment or such other authorisation. The STTS will not accept Orders from you if your address is not within the United Kingdom unless otherwise agreed by an authorised representative of the STTS and subject to such additional terms as may be agreed by such authorised representative and you. The STTS reserves the right not to accept any Order. You are advised to print off and keep safe a copy of these Conditions once your Order has been accepted by the STTS.
2.2 The Parties agree that the Contracts (Rights of Third Parties) Act 1999 shall not apply in any Contracts.
2.3 Subject to any relevant laws and regulation, you agree that these Conditions shall be the exclusive basis on which any Contracts made between the STTS and you are transacted and processed unless otherwise agreed in writing by an authorised representative of the STTS.
2.4 While the STTS tries to ensure that all prices on the Website are accurate, errors may occur. If an error is discovered in the price of the Products that you have ordered, the STTS will contact you to let you know the correct price and ask you whether you still wish the STTS to fulfil your Order at correct price. The STTS shall be under no obligation to fulfil your Order for a Product, which was advertised at an incorrect price. The STTS shall give you the option of confirming the Order at the correct price or if you so choose, to cancel the Order altogether. Where you cancel your Order for which you have already paid for, the STTS will refund the full amount to you.
2.5 TheSTTS Pte Ltd will do its best to correct errors and omissions as quickly as practicable after being notified of them.
2.6 The STTS will not keep details of your personal or credit or debit cards as its secure payment-processing provider processes them. You undertake that all details you provide to the STTS for the purpose of processing the purchase of your Products are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the Products.
3. PRICE AND PAYMENT
3.1 Subject to Clause 2.4, the price of the ordered Products shall be as set out on the Website, and includes postage, packing and value added tax (if applicable). Unless otherwise agreed by the STTS, all payments made by cheque must be in pounds Sterling. For your own protection, please do not send payment in cash.
3.2 Where Orders are made through the Website, the STTS accepts payment through Visa and Master Card (collectively as ‘Credit Cards’) and Switch.
3.3 No payment for the Products shall be deemed to have been received until the STTS has received cleared funds.
4.1 The STTS aims to arrange shipment of all ‘in stock’ items within 1 working day of receiving your Order. Your Order may be delayed if the item is not in stock with the STTS's suppliers. Some items may be unavailable and the current stock status is approximate
4.2 Unless a longer delivery date is agreed between the Parties, if the STTS fails to despatch any ordered Products within 30 days of acceptance of your Order, the STTS shall refund in full your payment in respect of such Products.
4.3 You agree that risk of loss or damage of Products passes to you upon delivery of the Products or on the date of the first attempted delivery by the STTS.
4.4 Please note that your Products may be sent to you in instalments. You may cancel your entire Contract if subsequent instalments forming part of your order are not delivered by the STTS.
4.5 If your delivery address is outside the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; the STTS advises each of its customers to contact their local customs office for further information.
4.6 Please note that when shipping Products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
4.7 For Christmas Deliveries, the STTS recommend that you order by the 18th December. The STTS will endeavour to despatch all ‘in stock’ orders within 24 hours, however the STTS cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.
5. LOSS AND DAMAGE
5.1 The STTS warrants that, at the time of delivery, the Products will, subject as hereinafter provided, correspond with the description on the Website or the STTS's catalogue (as the case may be), will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). All other warranties are excluded to the fullest extent permitted by law.
5.2 Any claim by you that any Products ordered fail to correspond with the description on the Website or that they are defective or not of satisfactory quality, must be notified to the STTS by email at [firstname.lastname@example.org] or letter within a reasonable time from the date of delivery. If delivery is not refused, or you do not notify the STTS accordingly, the STTS shall have no liability for such failure or defect unless the Products were not of satisfactory quality at the time of delivery or such defects are latent defects.
5.3 If you make a valid claim under paragraphs 5.1 and/or 5.2, the STTS shall replace the Products in question free of charge or, at your option, refund in full your payment in respect of such Products.
6. LIMITATION OF LIABILITY
6.1 The STTS does not exclude liability in the case of death or personal injury caused by the STTS's negligence or for fraud.
6.2 The STTS will use its reasonable endeavours to pass on any manufacturer’s warranty to you (where applicable).
6.3 The STTS shall not be liable for any fault or defect in respect of the Products if:
6.3.1 such fault or defect arose as a result of the Products being improperly assembled, used and/or not used in accordance with the manufacturer’s manual; or
6.3.2 such fault or defect was the result of unauthorised modification of the Products without the written consent of the STTS.
6.4 Subject to paragraph 6.1, to the fullest extent permitted by law, the STTS's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Conditions shall be limited to:
6.4.1 in respect of matters for which the STTS does not carry insurance, the price of the Products; and
6.4.2 in respect of matters for which the STTS carries insurance, the insured value.
6.5 Subject to paragraph 6.1, to the fullest extent permitted by law, the STTS shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of enjoyment, pain, suffering or satisfaction or otherwise or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with these Conditions or Contracts.
6.6 The provisions of paragraph 6 shall survive the termination of these Conditions and/or Contracts.
6.7 The exclusions and limitations of liability set out in paragraph 6 shall be considered severally. The invalidity or unenforceability of any one of these sub-paragraphs shall not affect the validity or enforceability of any other part of this paragraph 6.
7. RETURNS POLICY
7.1 For STTS's General returns policy, please click here